Customer Service kudos!

Monday, March 1, 2010

It's not often that you can give props for a job well done with customer service, especially at a fast food joint.  But I can honestly say that today's drive thru experience was one of the best ones I have ever had.  

Every once in a while I get a hankering for KFC.  And today, after a morning of sheer chaos, I wanted to fulfill my desire for some yummy fried chicken, potato logs and one of those buttery biscuits.  So I did just that.  Drove my car straight to the North Hills KFC drive thru, not expecting to have the experience that I had.  After ordering, I pulled up to the window to pay and the very young lady took my debit card and said, "you want honey mustard, right?"  I said, "that would be great" and thinking to myself, wow, I didn't even have to ask.  Then as she is giving me back my card and handing over my food another question comes out.  "What do you drink?"  Having to think for a minute, I said, "excuse me?"  She politely asked me again the same question.  Me, being the lover of Diet Pepsi that I am replied back with a puzzled look on my face, "diet pepsi, but I didn't order a drink."  So she told me to sit still and she would be right back.  

She comes back bringing me the biggest cup of diet pepsi I have ever seen.  And for the first time today, a smile broke out on my face!!  I told her I would pay her for it and she said "no way, you just have yourself a great day."

Talk about unexpected. 

Gotta love the small things!!


  1. gotta love those simple pleasures in life!! so glad it helped make your day a little bit better!

  2. It's hard to top a piece of KFC, but great customer service really makes it nicer.

  3. I usually use the drive through and just totally LOVE the tall,skinny girl that works there-forgot her name but it begins with K.She gives the best service.Yes,totally agree,hard to find or get good customer service these days.



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