It's not often that you can give props for a job well done with customer service, especially at a fast food joint. But I can honestly say that today's drive thru experience was one of the best ones I have ever had.
Every once in a while I get a hankering for KFC. And today, after a morning of sheer chaos, I wanted to fulfill my desire for some yummy fried chicken, potato logs and one of those buttery biscuits. So I did just that. Drove my car straight to the North Hills KFC drive thru, not expecting to have the experience that I had. After ordering, I pulled up to the window to pay and the very young lady took my debit card and said, "you want honey mustard, right?" I said, "that would be great" and thinking to myself, wow, I didn't even have to ask. Then as she is giving me back my card and handing over my food another question comes out. "What do you drink?" Having to think for a minute, I said, "excuse me?" She politely asked me again the same question. Me, being the lover of Diet Pepsi that I am replied back with a puzzled look on my face, "diet pepsi, but I didn't order a drink." So she told me to sit still and she would be right back.
She comes back bringing me the biggest cup of diet pepsi I have ever seen. And for the first time today, a smile broke out on my face!! I told her I would pay her for it and she said "no way, you just have yourself a great day."
Talk about unexpected.
Gotta love the small things!!
gotta love those simple pleasures in life!! so glad it helped make your day a little bit better!
ReplyDeleteIt's hard to top a piece of KFC, but great customer service really makes it nicer.
ReplyDeleteI usually use the drive through and just totally LOVE the tall,skinny girl that works there-forgot her name but it begins with K.She gives the best service.Yes,totally agree,hard to find or get good customer service these days.
ReplyDeleteJulie